Refund & Returns

We want you to be happy with your Youth Face order. This policy explains when you can return a product, how to do it, and how and when you are refunded.

1. Return window

You can request a return within 7 days of delivery. Requests made after 7 days cannot be accepted, except where required by law.

2. Items that can be returned

• Damaged, defective, leaking or wrong items: we replace the item or refund you in full, including any shipping cost. You do not pay anything to return it.
• Unopened items you no longer want: accepted within 7 days if the item is unused, sealed and in its original packaging. You arrange and pay for the return shipping. After we receive and check it, we refund the product price.

3. Items that cannot be returned

For hygiene and safety reasons, cosmetics that have been opened, used, tested or tampered with, or whose seal is broken, cannot be returned unless they arrived damaged, defective or wrong. Your statutory rights are not affected.

4. How to request a return

1. Message us on WhatsApp at +91 99808 81230 within 7 days of delivery with your order number or the mobile number used on the order.
2. Send clear photos of the product, its packaging and the shipping label. For damaged or leaking items, a short unboxing video helps us resolve it faster.
3. We reply within 2 business days. If approved, we tell you whether we will arrange a pickup or how to send the item back. Please do not send items back without approval.

5. Refunds

• When: we start the refund within 2 business days of receiving and checking the returned item, or of approving your claim when no return is needed (for example, a wrong item).
• Prepaid orders: refunded to the original payment method (UPI, card or bank account) through Razorpay. Banks usually take 5 to 7 business days to show the amount.
• Cash on Delivery orders: the ₹99 advance is refunded to the original payment method; the cash part is refunded by UPI or bank transfer to the account details you share with us.
• You will receive a confirmation on WhatsApp when the refund is made.

6. Replacements

If you prefer a replacement for a damaged, defective or wrong item, we ship it free of charge as soon as the claim is approved, subject to stock.

7. Cancellations

You can cancel an order free of charge at any time before it is dispatched by messaging us on WhatsApp. Any amount paid, including the Cash on Delivery advance, is refunded in full within 5 to 7 business days. Once an order has been dispatched, it cannot be cancelled, but you may refuse delivery or follow the return process above.

8. Refused or undeliverable Cash on Delivery orders

If a Cash on Delivery parcel is refused at delivery, or returned because the address or phone number was incorrect, the ₹99 advance is not refunded, as it covers two-way shipping. This is shown at checkout before you pay.

9. Orders from other sellers

This policy covers orders placed on youthfacebeautycream.com. Products bought from other websites or shops follow that seller’s policy.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer: Nihal, Beauty Mart, Azad Nagar, 4th Cross, Bhatkal, Uttara Kannada, Karnataka 581320, India. WhatsApp and phone: +91 99808 81230. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.