Shipping & Delivery

This policy explains where we ship, what it costs and how long it takes.

1. Where we ship

We ship to serviceable pincodes across India only. We do not ship outside India. At checkout, entering your pincode shows your city and an estimated delivery date. If your pincode turns out not to be serviceable after you order, we contact you and refund any amount paid in full.

2. Shipping charges

Shipping is free on all orders. There is no minimum order value and no extra handling or Cash on Delivery fee.

3. Processing time

Orders are packed and handed to the courier within 1 to 3 business days (Monday to Saturday, excluding public holidays) after payment or Cash on Delivery confirmation. Orders placed on Sundays or holidays are processed on the next business day.

4. Delivery time

After dispatch, delivery usually takes 3 to 7 business days: metro cities are often faster, and remote or hilly areas can take longer. Delivery dates are estimates. Delays can happen because of weather, strikes, festivals or courier issues outside our control; we will help you follow up if your parcel is late.

5. Couriers and tracking

Orders ship through Shiprocket with trusted courier partners. Once the parcel is collected, you can track it on our Track Order page using your mobile number and pincode, or your payment ID.

6. Cash on Delivery

Cash on Delivery is available on most pincodes. You pay ₹99 online to confirm the order, and the remaining amount in cash to the courier at delivery. Please keep the exact amount ready.

7. Delivery attempts and address

Please enter a complete address with landmark and a mobile number that can be reached. The courier usually makes up to three delivery attempts. If the parcel cannot be delivered, it is returned to us; see our Refund & Returns Policy for what happens next.

8. Damaged or tampered parcels

If the outer package looks damaged or tampered with, you may refuse it, or take photos before opening. Contact us on WhatsApp within 7 days of delivery and we will replace or refund damaged items at no cost.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer: Nihal, Beauty Mart, Azad Nagar, 4th Cross, Bhatkal, Uttara Kannada, Karnataka 581320, India. WhatsApp and phone: +91 99808 81230. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.